The Consulting Rooms Data Protection Complaints Procedure

Purpose: The Consulting Rooms is committed to protecting personal data and complying with applicable UK data protection legislation. This procedure explains how individuals may raise concerns or complaints regarding the handling of their personal information.
How to Make a Complaint: Any individual who believes that The Consulting Rooms has not handled their personal data appropriately may submit a complaint by:
Email: enquiries@theconsultingrooms.com
Post:
The Consulting Rooms
6/3,
34 West George St,
Glasgow
G2 1DA
Website: www.theconsultingrooms.com

Please provide: Your name and contact details
A description of the complaint
Any relevant dates or correspondence
Details of the outcome you are seeking.
Acknowledgement: The Consulting Rooms will acknowledge receipt of a data protection complaint within 30 days of receiving it.
Investigation: Upon receipt of a complaint, The Consulting Rooms will:
Review the circumstances of the complaint.
Examine relevant records and correspondence.
Take reasonable steps to establish the facts.
Consider whether any corrective action is required.

Additional information may be requested where necessary.
Outcome: Following investigation, the complainant will be informed of:

The findings of the investigation.
Any action taken.
Any further steps available.
Record Keeping: A record of all data protection complaints, investigations and outcomes will be maintained for compliance purposes.
Data Handling and Storage: The Consulting Rooms online booking service is provided by Skedda. Your data is stored through Skedda using their data storage facilities, databases and the Skedda web framework.

Your data is stored on secure servers behind a firewall and is always encrypted when in storage and whilst being transmitted across the internet.
Escalation: If a complainant remains dissatisfied after receiving a response from The Consulting Rooms, they may contact the UK Information Commissioner's Office (ICO).
Review: This procedure will be reviewed periodically and updated as required.